Frequently Asked Questions (FAQs)
Q: How do I place an order?
- Browse products on sifa.pk.
- Select size/color and click "Add to Cart."
- Proceed to checkout (account creation optional via guest checkout).
- Enter shipping/billing details and payment method (credit card, bank transfer, or COD).
- Confirm order. You'll receive an email with order details.
Need help? Contact our customer service at wecare@sifa.pk
Q: What payment methods are accepted?
Credit/Debit Cards
Visa, MasterCard
Bank Transfers
Direct transfers to our bank account
Cash on Delivery (COD)
No cash refunds for COD orders; only store credit/exchange
Q: Can I modify/cancel my order?
Modifications
Request changes (size/address) within 2 days via
wecare@sifa.pk
Cancellations
Online payments: Within 24 hours of order placement
COD orders: Within 2 days of order placement
No cancellations once order has been shipped
Important Notes
All cancellation requests must include your order number
Refunds for cancelled orders will be processed according to our
Refund Policy
Q: What are the delivery timelines?
Pakistan: 3–5 working days (up to 7 days during sales).
International: Varies by destination (customs may add delays).
Q: Do you ship worldwide?
Yes, but:
Customers are responsible for customs duties/taxes.
SIFA does not cover return shipping for international exchanges.
Q: How are shipping costs calculated?
Based on:
Product weight.
Delivery location (shown at checkout).
Q: What’s your return policy?
Eligibility:
Defective/incorrect items.
Return request within 24 hours of delivery.
Non-Returnable: Custom items, used/washed products, or COD cash refunds.
Q: How do I request a return?
Email wecare@sifa.pk within 24 hours with:
Order number.
Photos of the issue.
Return the item (with tags) via traceable courier (customer pays shipping).
Q: How are refunds processed?
Refund Method: Gift card only (no cash/bank refunds).
Deductions: 10% handling fee + original shipping costs.
Timeline: 7 working days after return receipt.
Q: Can I exchange an item?
A: Yes, within 7 days if:
Unworn/unwashed with tags.
Return shipping is paid by the customer.
Q: What if the product doesn’t match the website image?
Colors may vary due to screen settings.
Contact us for defects/incorrect items to initiate a return.
Q: Are your fabrics pre-shrunk?
A: Most fabrics are pre-treated, but follow care instructions to minimize shrinkage.
Q: How do I reset my password?
A: Click "Forgot Password" on the login page or contact wecare@sifa.pk.
Q: How does SIFA use my data?
Purpose: Order processing, marketing (opt-out via email), and analytics.
Security: Encrypted payments; no selling of data to third parties.
Q: How do I track my order?
A: Tracking details are emailed once shipped. For delays, contact wecare@sifa.pk.
Q: What are your customer service hours?
Phone: 9 AM–6 PM (PKT), Monday–Saturday.
Email: Responses within 24–48 hours.
Q: Where are your physical stores?
Lahore: MM Alam Road, Allama Iqbal Town, Dolmen Mall DHA.
Addresses and contact numbers are listed on the website.
Q: Do you offer discounts for bulk orders?
A: Contact wecare@sifa.pk for wholesale inquiries.
Q: How do I care for SIFA fabrics?
A: Follow care labels—typically:
Hand wash/dry clean.
Avoid direct sunlight.
Still Have Questions?
Email wecare@sifa.pk or call +92 324 5942521 for immediate assistance.