FAQs

Frequently asked questions
Q: How do I place an order?
  1. Browse products on sifa.pk.
  2. Select size/color and click "Add to Cart."
  3. Proceed to checkout (account creation optional via guest checkout).
  4. Enter shipping/billing details and payment method (credit card, bank transfer, or COD).
  5. Confirm order. You'll receive an email with order details.
    Need help? Contact our customer service at wecare@sifa.pk
Q: What payment methods are accepted?

Credit/Debit CardsVisa, MasterCardBank TransfersDirect transfers to our bank accountCash on Delivery (COD)
No cash refunds for COD orders; only store credit/exchange
Q: Can I modify/cancel my order?

Modifications
Request changes (size/address) within 24 Hours via wecare@sifa.pkCancellations
Online payments: Within 24 hours of order placement
COD orders: Within 2 days of order placement
No cancellations once order has been shipped
Important Notes
All cancellation requests must include your order number
Refunds for cancelled orders will be processed according to our Refund Policy
Q: What are the delivery timelines?

Pakistan: 3–5 working days (up to 7 days during sales).
International: Varies by destination (customs may add delays).
Q: Do you ship worldwide?

Yes, but:
Customers are responsible for customs duties/taxes.
SIFA does not cover return shipping for international exchanges.
Q: How are shipping costs calculated?

Based on:
Product weight.
Delivery location (shown at checkout).
Q: What’s your return policy?

Eligibility:
Defective/incorrect items.
Return request within 24 hours of delivery.
Non-Returnable: Custom items, used/washed products, or COD cash refunds.
Q: How do I request a return?

Email wecare@sifa.pk within 24 hours with:
Order number.
Photos of the issue.
Return the item (with tags) via traceable courier (customer pays shipping).
Q: How are refunds processed?

Refund Method: Gift card only (no cash/bank refunds).

Deductions: 10% handling fee + original shipping costs.

Timeline: 7 working days after return receipt.
Q: Can I exchange an item?

A: Yes, within 7 days if:
Unworn/unwashed with tags.
Return shipping is paid by the customer.